Digital Download Policy
Below is a complete, ready-to-use Digital Download Policy for AI Workflows for Real Estate Agents. I've written it to be clear, professional, and protective of you as the seller while remaining fair to buyers — which is what keeps chargebacks and disputes low.
A quick, important note before the policy itself: I'm not a lawyer, and this isn't legal advice. This is a solid, industry-standard template, but consumer-protection and refund laws vary by country and by state — and they matter here because your audience spans the USA (and the UK/EU/Canada if you sell internationally). A few specifics, like the EU/UK "right to withdraw" rules for digital goods, are flagged inside the policy. Before you publish, it's worth a quick review against your own jurisdiction and your payment processor's rules (DigiGem, Stripe, PayPal, etc., each have their own dispute policies you must comply with). Consider having a local attorney glance at it if you're selling at volume.
DIGITAL DOWNLOAD POLICY
Last updated: [DATE]
This Digital Download Policy ("Policy") applies to all purchases of AI Workflows for Real Estate Agents (the "Product") and any related digital materials sold through [YOUR STORE NAME / realestateagentai.digigem.store] (the "Store"). By completing a purchase, you agree to the terms below.
1. Nature of the Product
The Product is a digital download consisting of a downloadable PDF playbook and any accompanying digital materials (prompt libraries, templates, plans, and similar files). It is delivered electronically. No physical product will be shipped.
2. Delivery
Upon successful payment, you will receive access to your download:
A download link will appear on the order confirmation ("thank you") page immediately after checkout, and
A copy of the download link will be sent to the email address you provided at checkout.
Please ensure you enter a valid, accessible email address. If you do not receive your download within 30 minutes of purchase, check your spam, junk, and promotions folders before contacting us. If you still cannot locate it, contact [SUPPORT EMAIL] and we will resend your access promptly.
You are responsible for downloading and saving your files to a secure location. We recommend downloading on a device with stable internet and saving a backup copy.
3. Refund Policy
Due to the immediate and irrevocable nature of digital downloads, all sales are final and non-refundable once the Product has been accessed or downloaded.
Because digital products can be copied and retained indefinitely, we are unable to offer returns or refunds for change of mind, accidental purchase, or after the content has been downloaded or viewed.
We will, however, provide a refund or replacement in the following limited circumstances:
The file is corrupted, will not download, or will not open, and we are unable to resolve the issue for you; or
You were charged more than once for the same order due to a technical error; or
You did not receive access to the Product and we are unable to deliver it to you.
To request a refund or replacement under these circumstances, contact [SUPPORT EMAIL] within [14] days of your purchase, including your order number and a description of the issue. We aim to respond to all requests within [2–3] business days.
4. Consumer Rights Notice (UK / EU Customers)
If you are purchasing from the United Kingdom or the European Union, you normally have a 14-day "right to withdraw" from digital purchases. However, by completing your purchase and accessing the download immediately, you expressly request immediate delivery and acknowledge that you waive your statutory 14-day right of withdrawal once the download has begun. This waiver is a standard condition of receiving instant access to digital content. Your statutory rights regarding faulty or misdescribed products are not affected.
5. License and Permitted Use
When you purchase the Product, you receive a single-user, non-transferable, non-exclusive license to use the Product for your own personal and professional use. You may:
Download and save the Product across your own devices;
Print copies for your own personal reference;
Use the prompts, templates, and workflows within your own real estate business.
You may NOT:
Resell, redistribute, share, sublicense, or give away the Product or any part of it;
Post the Product or its contents on any website, file-sharing service, social platform, or other public or shared location;
Reproduce the Product for use by other agents, teams, brokerages, or organizations beyond yourself;
Claim authorship of, or repackage, the Product or its materials as your own for sale or distribution.
If you would like to use the Product across a team or brokerage, please contact us at [SUPPORT EMAIL] about multi-user licensing.
6. Intellectual Property
The Product and all its contents — including text, workflows, prompts, templates, designs, and formatting — are the intellectual property of [YOUR NAME / BUSINESS NAME] and are protected by applicable copyright laws. Your purchase grants you a license to use the Product as described in Section 5; it does not transfer any ownership or intellectual property rights to you.
7. Accuracy and Professional Responsibility
The Product is provided for educational and informational purposes only. It is designed to help real estate professionals use AI tools more effectively in their practice.
The Product is not legal, financial, tax, or professional advice, and it is not a substitute for your own professional judgment. You are solely responsible for ensuring that your use of any workflow, prompt, or template complies with all applicable laws, regulations, and professional standards — including, without limitation, fair housing laws, MLS rules, advertising regulations, and your fiduciary and licensing obligations. AI-generated output should always be reviewed and verified by you before use. We make no guarantee of any specific result, time savings, income, or business outcome.
8. Technical Requirements
To use the Product, you will need a device capable of opening PDF files and access to a modern AI tool (such as ChatGPT, Claude, or Gemini) to use the included prompts. The Product itself is a static document and does not include software, AI tool subscriptions, or ongoing technical support beyond delivery and access assistance.
9. Updates
If we release updated versions of the Product, we will make reasonable efforts to provide existing customers with access to the updated version at no additional charge, using the email address associated with your purchase. Updates are provided as a courtesy and are not guaranteed.
10. Payment Processing
All payments are processed securely through our third-party payment provider(s). We do not store your full payment card details. Your purchase is also subject to the terms and policies of the payment processor used at checkout.
11. Changes to This Policy
We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase. The most current version will always be posted on the Store.
12. Contact
Questions about this Policy, your order, or your download? Contact us at:
Notes on customizing this before you publish
Fill in every bracketed field — store name, support email, your name/business name, the refund window (I suggested 14 days), and the response time. Don't leave placeholders live on the site.
Decide your refund stance and be consistent everywhere. This template uses a "no refunds once downloaded, except for technical failure" stance, which is standard and defensible for digital products. But notice the tension with your marketing: your sales page leans on a confident, low-risk pitch ("pays for itself"). A strict no-refund policy is fine and common — just make sure it doesn't contradict anything you've promised elsewhere. If you ever advertise a "money-back guarantee," this policy must be rewritten to match, or you'll create a dispute you'll lose.
Watch the platform rules. Whatever DigiGem, Stripe, or PayPal say in their terms can override what you write here — for example, PayPal and credit card networks let buyers file chargebacks regardless of your stated "all sales final" policy. A clear, fair, easy-to-find policy is your best defense in those disputes, but it's not absolute. Make this policy easy to find (link it in your footer and on the checkout page) — that visibility is exactly what processors look at when they side with a merchant in a dispute.
The UK/EU waiver clause (Section 4) is important if you sell internationally. EU and UK law gives consumers a 14-day cancellation right on digital purchases unless the buyer explicitly consents to immediate delivery and waives that right. Many checkout systems handle this with a checkbox at purchase ("I agree to immediate access and waive my 14-day withdrawal right"). If DigiGem supports adding that checkbox, use it — it makes the waiver in Section 4 far more enforceable. If you only sell to the USA, this section is less critical but harmless to keep.
The professional-responsibility clause (Section 7) is doing real protective work for you. Because your product touches fair housing and MLS compliance, that disclaimer — putting the responsibility for legal/compliance use on the buyer — is one of the most valuable paragraphs in the document. Keep it.
Want me to also draft the companion documents that usually sit alongside this — a Terms of Service, a Privacy Policy (which you'll likely need anyway, since you're running a Meta Pixel and collecting emails — GDPR and CCPA both require disclosure of that), or a short refund/disclaimer blurb for the checkout page itself? The Privacy Policy in particular is worth doing soon, since you're already collecting data through your ads and lead magnet.